Policy
Returns & exchanges
Draft — this text is adapted from our previous stores and is being finalised. For anything time-sensitive, message @poojadugar_.
Return rules differ by catalogue, and each item shows its own on the product page and in your cart.
The Label (new apparel)
Can I return or exchange a Label item?
Yes. Raise a return or exchange request within 48 hours of delivery via Instagram DM, WhatsApp or email, with a complete, uncut unboxing video showing the sealed package being opened and the item clearly visible.
When are Label returns accepted?
Returns are accepted when the item is damaged, dirty, stained, or the wrong item was sent. Shipping charges are non-refundable.
How long do Label refunds take?
Refunds are processed within 14 days of your return request.
Can I exchange a Label item for a different size?
Yes — exchanges are accepted for size issues. The item must be unused, unwashed and tagged. Two-way shipping is paid by the customer.
The Closet (pre-loved, one of one)
Can I return a Closet item?
No — Closet pieces are final sale, with no returns or cancellations. Please read the condition, measurements and flaws carefully before buying.
What if my Closet item arrives damaged in transit?
Damage-in-transit claims need a complete unboxing video and must be raised within 48 hours of delivery.